|WaterCare International will honor return of product/s provided that:|
- the product/s is returned unused, untampered, and/or undamaged
- the product is returned complete with original packaging, manuals, and all parts intact and in good condition
- the orginal invoice is returned together with the product/s.
- return is made within seven (7) days from invoice date.
- product is returned at the same branch/outlet it was bought.
The following items shall NOT be accepted for return or exchange even within the fifteen (15) days period.
- Consumable items such as filter cartridges, R.O. membranes, UV Lamp, UV Quartz Sleeve that have been opened and/or used (including but not limited to soaked in or wet with water.
- Electrical adaptor, power supply, UV ballast, R.O. motor, and pumps that have been installed and/or commissioned already.
- Products found to be damaged in anyway due to wrong/improper installation, misuse, mishandling and/or any other external factors.
- Products installed and/or serviced by personnel other than an authorized WaterCare Installer.
- Product/s, parts, components and/or other items that are customized and/or specially ordered by/or for a client whether directly purchased, imported and/or indented from a supplier locally and/or from abroad.
- Product/s, parts, components and other items that are not part of the standard product line of WaterCare and have been purchased from another supplier/distributor/company on the request and/or approval of the client and/or client authorized representative.
- The client shall be responsible in shouldering the shipping cost for the returned and/or replacement of the product to and/or from WaterCare.
- Product/s must be returned to the WaterCare before any refund or exchange can be done.
- The branch will only accept the product/s, it shall then be sent to our head office for further evaluation and processing.
- A restocking fee will be charged for return made beyond the seven (7) days period.
- Return will be allowed for up to a maximum of seven (7) days from invoice day only.
The cost of all missing parts and/or components for returned products will be deducted from
the total amount to be refunded.